Refund and Withdrawal Policy

Last updated: 2026-08-11 — Version 2026-08-11

This policy applies to one-time purchases of Toolkit for Janitor AI Pro. It forms part of the Terms of Service. It does not limit rights that cannot be excluded under applicable consumer law.

1. Seller and contact

The product is provided under the name Volcanixduo.

Refund and support requests: volcanixduo@outlook.com.

If Stripe or Link is expressly identified as merchant of record in Checkout, its refund workflow and transaction terms also apply. You can still use the contact above for product-level support.

2. What is delivered

Pro is digital content supplied without a tangible medium. After successful payment, a signed license key is generated and emailed to the address entered at Checkout. Supply begins when that email is sent, whether or not you have already pasted or activated the key.

3. EU/EEA right of withdrawal

Consumers in the EU/EEA normally have 14 days to withdraw from a distance contract. For digital content supplied immediately, that right can be lost once supply begins only after the consumer:

1. expressly requests immediate supply before the withdrawal period expires; and
2. acknowledges that the right of withdrawal will be lost when supply begins.

Our Checkout is intended to request both statements through a required, unticked checkbox. The confirmation email records the applicable Terms version and whether Stripe returned acceptance of that checkbox.

If valid consent and acknowledgment were collected, the change-of-mind right of withdrawal ends when the license email is sent. If supply has not begun, or the required consent/acknowledgment was not validly collected, any mandatory right of withdrawal remains available.

4. When a refund may be available

A full or partial refund may be provided where:

• the law requires it;
• a valid withdrawal request is made before immediate supply begins or where the withdrawal right was not validly lost;
• you were charged more than once for the same intended purchase;
• payment succeeded but the license cannot be delivered or recovered after reasonable troubleshooting;
• the paid digital content is materially not as described or is non-conforming, and we cannot bring it into conformity within a reasonable time and without significant inconvenience;
• a serious security or technical issue makes the purchased Pro functionality unusable and an update, workaround, or replacement cannot reasonably resolve it;
• we approve a discretionary goodwill refund.

Depending on applicable law and the nature of the issue, the first remedy may be troubleshooting, an update, replacement delivery, or another attempt to bring the product into conformity rather than an immediate refund.

5. Situations not normally eligible for a change-of-mind refund

Subject always to mandatory law, a refund is not normally provided because:

• you changed your mind after immediate supply began with valid consent and acknowledgment;
• you did not test the available free tier or review the published compatibility information;
• your browser or device is unsupported, including Safari or mobile browsers;
• a provider you chose is unavailable, changes its API or prices, rejects your content, or charges you separately;
• janitorai.com or a browser update causes a temporary compatibility problem that can reasonably be corrected;
• you lost the license email or key but the purchase can be verified and a reasonable replacement/recovery solution is available;
• you violated the Terms, shared/resold the key, or used the product unlawfully.

This section does not remove statutory remedies for non-conforming digital content.

6. How to request help, withdrawal, or a refund

Email volcanixduo@outlook.com with:

• the email address used at Checkout;
• the Stripe Checkout Session, payment, or receipt reference;
• the purchase date;
• whether you are requesting withdrawal, reporting a duplicate charge, or reporting a technical/non-conformity issue;
• for a technical issue, your browser/version, Extension version, relevant provider type, error message, and troubleshooting already attempted.

Do not send your full payment-card number, card security code, provider API keys, passwords, or private chat transcripts. We may request limited additional information necessary to verify the order or reproduce a technical issue.

Withdrawal requests should be sent within the applicable statutory period. A technical problem should be reported promptly so it can be investigated, but this policy does not shorten any mandatory legal limitation or guarantee period.

7. Refund method and timing

Approved refunds are sent to the original payment method through Stripe or the merchant of record. We do not normally refund to a different person, card, wallet, or bank account.

Where a statutory withdrawal applies, reimbursement will be initiated within the period required by law, ordinarily no later than 14 days after we are informed of the valid withdrawal. Other approved refunds will be initiated without undue delay. Your bank or payment method may need additional processing time after Stripe submits the refund.

8. Effect of a refund

Once a purchase is refunded, the contractual Pro license associated with it ends. You must stop using the license and delete the key and any copies. Offline verification means technical deactivation may not happen immediately; this does not grant continued permission to use a refunded license.

9. Payment disputes and chargebacks

Please contact us before opening a payment dispute when reasonably possible so we can investigate missing delivery, duplicate charges, or technical problems. This request does not waive or restrict your right to contact your bank, Stripe, a consumer authority, or a court.

10. Model withdrawal notice

You may use the following wording where a right of withdrawal applies; use of this exact form is not mandatory:

To Volcanixduo, volcanixduo@outlook.com:
I hereby give notice that I withdraw from my contract for the purchase of Toolkit for Janitor AI Pro.
Ordered on: [date]
Checkout/receipt reference: [reference]
Consumer name: [name]
Consumer address: [address]
Date: [date]

If immediate supply has already begun after valid express consent and acknowledgment, the statutory change-of-mind withdrawal right may no longer be available, but you can still contact us about non-delivery, duplicate charges, defects, non-conformity, or any other mandatory remedy.

11. Contact

Refunds, withdrawals, and purchase support: volcanixduo@outlook.com.